Paying The Moving Company
How do I make payment to the Mover?
Most moves are performed on a COD basis unless prior arrangements are made. Normally, payment is made BEFORE the driver unloads the truck. Movers are not legally allowed to require a deposit on your upcoming move. In most cases, total charges are collected at destination, however movers can require payment for any services provided prior to delivery, for ex. Packing and materials, third party servicing, etc. Most commonly accepted payments are cash, money orders, certified or bank checks, and credit cards. Movers do not accept personal checks unless it is going into storage and then upon delivery, require negotiable funds. Make sure payment arrangements are made prior to pick-up to avoid future payment problems. We strongly suggest using credit cards, if possible, because they offer the most protection should you run into any problems with your mover. All payment arrangements must be specified on Order for Service and Uniformed Household Goods Bill of Lading. When the driver requests payment before unloading the truck, he is required to give you a freight bill including all services provided and their corresponding charges. It is most common to receive the uniformed household bill of lading as the freight bill. If payment is not or cannot be made at the time of delivery, the mover has the right to put yours goods into storage and your actual charges will skyrocket. Remember that on a long distance move, if you have a non-binding estimate, the mover can only collect the estimated amount plus 10% in order to relinquish possession of your goods. On a local move, check with your local state agency.
Can the mover charge me for services that I didn't request?
On a long distance move, it is the mover's responsibility to notify you of the actual charges of your move at least 24 hours prior to delivering your shipment, unless the shipment is to be delivered the following day. Make sure you give the mover an address and telephone number at which notification will be received.
When the job is performed on a hourly rate basis, the driver will prepare your bill at the end of the move.
Can the mover charge me for services that were not on the estimate?
If you do not agree with the total charges, do not refuse to pay your bill. That will only create major problems as well as a bill that could double because they will take your goods to storage. You should first contact the company and try to resolve the discrepencies that you have with your bill. If you cannot come to an agreement, pay your bill up to the maximum amount to be paid on delivery (the estimated charges plus 10% on long distance moves). That maximum amount by law is written on both the order for service and the uniformed household goods bill of lading.
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