Selecting a Moving Company
Selecting a mover - where do I start?
There are numerous ways to look for moving companies such as the yellow pages, local newspapers,flyers, etc.However, AAAMOVE.COM has done the work for you. You can be rest assured that each and every mover that advertises with AAAMove.com, is licensed, insured, and reputable. If you feel the need to do some investigation on your own, you can call your local regulatory agency to make sure that the company is operating legally in your state. If you are moving interstate, call the FHWA in your area to confirm that your mover has an ICCMC # (Interstate Commerce Commission Motor Carrier) or US DOT operating authority. Once you have called your local regulatory agency and/or the Federal DOT/F.H.A. to insure the moving company is licensed, you may want to check with the American Moving and Storage Association at Phone: (703) 683-7410. Most legitimate moving companies are a member of and comply with the policies and procedures of this organization. You may also check with your state and/or Regional Movers Associations listed below. Lastly, call your local Better Business Bureau to check how many complaints the company has against them. You should request a file report on all companies that you plan on getting estimates from and find out if they comply with the BBB Arbitration Program.
How do I choose a mover I can trust?
Call your local regulatory agency to verify their license.
Make sure your local regulatory body licenses the mover you are considering and that his certificate number is legitimate.
Check your local Better Business Bureau for constant complaints.
A reputable mover might have a few complaints lodged against him, but his record with the Better Business Bureau should show that he responds to and resolves complaints.
Ask for a certificate of insurance showing all required insurance liabilities.
All state regulatory bodies require insurance liability coverage such as property damage, workman's compensation, auto and cargo liability. These are absolute required by law in order to legally operate This adds to the cost of doing business, but it also protects you.
Make sure the mover's place of business really exists.
Paying a visit can usually tell you something about the moverís integrity and professionalism. You can confirm that his operation is there and appears clean, organized and properly staffed.
Be wary of high-pressure tactics from telemarketers who give prices over the phone.
This could be a ploy to prevent an estimator from coming into your home to provide you with an accurate, written estimate. Without a written estimate, it is impossible to give you an accurate assessment of the cost of your move.
Was the company listed in last years Yellow Pages?
If not, it could be a legitimate new company. However, it could also mean the moverís license was revoked and heís trying to operate under a different name or the name or another licensed mover.
You should be able to meet or at least speak with an owner.
If you can talk to the owner of the business, you can usually develop a feeling of confidence that he is experienced and responsible enough to assure a professional move.
It ís a good idea to get a recommendation.
A satisfied customer is the best sales tool for a mover. You should ask your mover to supply you with a few references. A happy customer will be glad to boost about a successful relocation.
Ask if the company is a member of its local trade association.
Most industry trade groups were formed to build confidence in the local trades. These groups check the credentials of all its applicants and verifies that they remain licensed and in good standing. |
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